Frequently asked questions
Eligible new Kenyan accounts receive 2 starter SMS credits by default. SMS Gateway sends to Kenyan destinations only; additional credits are purchased separately at the current rates shown on the pricing page.
New customer accounts worldwide receive a one-time 3-day trial of WhatsApp Web and Android Gateway, subject to device and regional service availability. After it ends, those modules require an eligible active plan. SMS Gateway separately serves Kenyan destinations only.
A CommsGrid sender ID is included at no additional cost. Open Sender IDs in your dashboard to use it. If you request a custom sender ID, approval and activation depend on the relevant Kenyan carrier; check its status before using it in a campaign.
No. Eligible Kenyan accounts can buy SMS credits without a WhatsApp or Android plan. International customers can use WhatsApp and Android Gateway subject to their plan and local service availability.
CommsGrid SMS Gateway sends to Kenyan phone numbers only. WhatsApp Web and Android Gateway are available to international customers, subject to plan eligibility, device and SIM support, carrier coverage, and regional service availability.
SMS Gateway sends to Kenyan destinations using separately purchased credits. Android Gateway sends through a paired phone SIM and can serve international customers where their plan, device, SIM, and carrier support it. Carrier charges may apply.
Android Gateway access requires an active plan that includes the Android module. After access is enabled, you pair a supported Android phone and send through its SIM. Your mobile provider may charge for SMS, data, or other network use.
CommsGrid SMS Gateway is available to Kenyan accounts. New accounts receive 2 starter credits; sending beyond those credits uses separately purchased SMS credits. Current volume tiers and minimum top-up are shown on the pricing page and in your account, where live rates are authoritative.
CommsGrid serves international customers with WhatsApp Web and Android Gateway, subject to plan, device, SIM, carrier, and local service availability. Its separate SMS Gateway sends to Kenyan destinations only. Eligible Kenyan accounts receive 2 starter SMS credits, and new accounts receive a one-time 3-day WhatsApp Web and Android trial.
WhatsApp access requires an active plan that includes the WhatsApp module. After activating it, open the WhatsApp setup page and follow the connection method available in your account, such as scanning a QR code or entering the required Cloud API credentials. Complete setup before sending; module access by itself does not connect a phone number.
CommsGrid includes automation tools for supported workflows. Depending on what is enabled for your account, you can configure keyword-based replies or AI-assisted responses and provide the information they should use. Review and test automations before enabling them for customer conversations.
Available campaign channels depend on your active module access. SMS Gateway is available on every account and requires purchased credits; WhatsApp and Android campaign options require an active plan that includes the relevant module. Your dashboard shows the channels and campaign actions enabled for your account.