Frequently asked questions
A CommsGrid sender ID is included at no additional cost. Open Sender IDs in your dashboard to use it. If you request a custom sender ID, approval and activation depend on the relevant Kenyan carrier; check its status before using it in a campaign.
CommsGrid includes automation tools for supported workflows. Depending on what is enabled for your account, you can configure keyword-based replies or AI-assisted responses and provide the information they should use. Review and test automations before enabling them for customer conversations.