What is Whatsapp Cloud API

WhatsApp Cloud API is Meta’s hosted business messaging API. It is a separate integration from the QR-linked WhatsApp Web session. Businesses connect through Meta’s supported setup and use the features available to their account.

On CommsGrid, Cloud API access depends on the module and configuration available to your workspace. Meta controls its onboarding requirements, messaging policies, supported message types, and pricing; check Meta’s current documentation for those details before planning a launch.

Choosing an integration

Review the current CommsGrid plan and setup instructions for each module. WhatsApp Web uses a linked session, while Cloud API uses Meta’s business messaging integration. Your choice should reflect your required workflows and the setup your business can maintain.